Privacy policy
How Michelle handles the information you entrust to her.
Michelle Heggs trading as The Dog Walker Leicester
Sole trader
11 Darwen Close
Leicester
LE3 9BL
United Kingdom
Michelle Heggs is responsible for the personal information used to run The Dog Walker Leicester. Contact her using the details below if you have questions about your information.
Please start with a text, WhatsApp message or email, as Michelle may be out walking.
Text: 07759 310338
WhatsApp Michelle
Leicesterdogwalker@gmail.com
Information collected
Booking and enquiry information can include your name, address, contact details, service requirements, emergency contact and vet details, your pet’s routine, health and behaviour, and agreed property-access instructions. Please make your emergency contact aware that their details have been provided.
Why information is used
- To respond to enquiries, arrange bookings and deliver agreed care: steps towards a contract and performance of the service contract.
- To keep necessary financial and tax records: legal obligations.
- To manage safety, emergencies and resolve service queries: legitimate interests in providing safe care and managing the business, balanced against your rights.
- To use identifiable customer-related photographs for the website or social media: your separate, optional consent.
Storage and access
Client care records are kept in a secure location and routinely accessed only by Michelle. They are used for the agreed service and are not sold or shared for unrelated marketing. Keys and access information are handled securely under the booking agreement.
When information may be shared
Relevant information may be shared with a veterinary practice or your nominated emergency contact when needed for your pet’s care, or where disclosure is legally required. Only information needed for that purpose is shared. Services you choose to contact through WhatsApp, email, Facebook or Instagram also handle information under their own privacy policies.
How long information is kept
Routine client care records are kept while you remain a client and for 12 months after the last service, then securely deleted or destroyed. Necessary records may be kept longer where required by law or to deal with an ongoing claim or dispute, limited to the information needed.
Financial and tax records are treated separately: relevant self-employment records must normally be retained for at least five years after the 31 January submission deadline for the tax year concerned, and longer where HMRC requires it.
Photographs and updates
The booking form records your choices about private photo updates and, separately, website or social-media use. You can withdraw permission for future promotional use by messaging Michelle. Your full name and home address are not published with pet photographs.
Your choices and rights
Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your personal information, and object to processing based on legitimate interests. Consent can be withdrawn at any time without affecting earlier lawful use. Some records must be retained to meet legal requirements.
Please contact Michelle first with any concern. You can also complain to the Information Commissioner’s Office (ICO).
Website and external links
The website does not embed social feeds or advertising trackers. Facebook and Instagram links take you to those services only when selected. The hosting service may process technical connection information to deliver and protect the website. Any future analytics, embedded services or contact forms will require a review of this notice.
Updated 20 October 2026.